Terms of use

These terms are the agreement between you and SeeBuyGet when you use its apps and its network — as a sender or a receiver, a shop, a sort hub, a driver, a fleet, an online store or a business. They say what SeeBuyGet does, what it does not do, and what each side may expect of the other.

Who you agree with

• SeeBuyGet is a network of shops, sort hubs, drivers and fleets that carries parcels and freight, and the apps that run it.
• In a country where a SeeBuyGet company stands, you agree with that company, and your app names it.
• In a country where none stands yet, you agree with SeeBuyGet Group, which provides the apps. No SeeBuyGet company handles money there: what you charge, earn or pay is settled between you and the other party.

Your account

• You give your own, true details when you sign up, and keep them up to date under “Settings”.
• Your sign-in is yours alone. Nobody else uses your PIN or your password, and you use nobody else’s. A shop or a sort hub names the people who work its counter in its app, each with a sign-in of their own.
• Your PIN works only on a phone or browser that first signed in with a code sent to your number. A shop’s, a sort hub’s and a store’s sign-in works only on its own confirmed phones and browsers.
• Before a shop, a sort hub or a fleet takes on work, SeeBuyGet staff check its papers. A driver’s licence is checked for every vehicle that needs one.
• Shops, sort hubs, fleets and drivers sign a security declaration in their app when they join, and every year. Nothing new is taken on until it is signed.
• When a paper your work depends on runs out, that work stops until a new one is on record. Your app says which paper, and from when.

What SeeBuyGet does

• It records every hand-over of a parcel or a load: when, where, who handed it on, and a photo. Each record is chained to the one before it, so a change made afterwards shows.
• It hands a parcel only to the person the app names, against their code — never on a name, a likeness or a phone call.
• It shows a price before you agree to it, and says which money it is in.
• In a country where a SeeBuyGet company stands, that company charges for its service, and what shops, sort hubs and drivers earn from it is shown in their app.

What SeeBuyGet does not do

• SeeBuyGet insures nothing. A carrier or a store may state its own cover in its app; where none is stated, there is none.
• SeeBuyGet does not decide who is to blame when goods are damaged or lost. A problem is reported in the app, with the record of every hand-over, and the damage claim report goes to whoever stated cover for those goods.
• SeeBuyGet does not handle payments between businesses. A price two parties agree on the network is a quotation, and they settle it between themselves.
• SeeBuyGet opens no parcel, and sends no text message about one.

What you agree not to do

• Send or take in anything dangerous or forbidden, or goods you have no right to send. What you declare about goods is true.
• Let somebody else use your sign-in, or use somebody else’s.
• Get round a check: a code, a photo, a seal, a paper, or a step that takes two people.
• Use SeeBuyGet to harass anybody, or to collect other people’s details.

When something goes wrong

• Report it in your app as soon as you can. A wrap or a seal that is not as it should be is reported at once, and that parcel is held.
• SeeBuyGet staff can stop new work for an account that breaks these terms, or whose papers have run out. Every such decision is kept with its reason.
• To ask about a decision, or anything else, write to us from the Help pages.

Your data

• What SeeBuyGet keeps about you, who sees it, which other companies handle it and for how long is said in Your data at SeeBuyGet. What is kept in your browser is said under Cookies.

A country’s own terms

• Where a country’s law asks for more, SeeBuyGet adds a text of that country’s own to these terms. Somebody who signs up or works in that country agrees to both, and their app shows both.
• A country’s text adds to these terms and does not replace them. Where the two say different things about the same matter, the country’s text applies in that country.
• The countries that have a text of their own are listed on this page, under these terms.

Changes to these terms

• Every version of these terms is kept, with its date and what changed.
• When a new version is published, you are told in your SeeBuyGet app, with what changed.
• When it asks something new of you, your app asks you to agree to it before you go on. Any other change is shown here, with its date.
• You can stop using SeeBuyGet at any time. How an account is rested or closed is said in Your data at SeeBuyGet.