Sign in to the Driver app
Driver app
Use the phone number you signed up with, or the one your fleet registered for you, and your 5-digit PIN. Your driver ID alone does not sign you in.
Steps
Type your phone number and PIN, and tap Sign in.
A phone or browser you have not signed in on before, or have not used for 90 days, asks for a code first: we send it to your number, you type it once, and from then on your PIN works there. Your PIN is not changed by it.
Forgot your PIN, or have none yet? Tap Forgot your PIN?. We send a code to your phone; type it, then choose a PIN. The first time, you also add a recovery email.
The app says This phone is not registered to a driver? Your PIN is fine. Check the number you signed up with, or ask your fleet manager which number they registered. Not signed up yet? Tap New here? Sign up.
Five wrong PINs lock the PIN. Only a code sent to your phone opens it again, and you are told when it happens.
Signing in on another phone signs this one out. If you are signed out and it was not you, choose a new PIN.
Turned on Unlock with fingerprint or face on this phone? The sign-in screen offers it first, and Use my PIN instead is one tap away. Changing your PIN turns it off on every phone.
Why
Starting a shift asks for your PIN again, so nobody can start one on a phone you left signed in.
Your PIN opens your account only on a phone or browser that has shown it holds your number. Nobody can try your PIN from anywhere else.
Rare cases
Replacing a forgotten PIN on a phone or browser you have not signed in on before asks for two codes: the one to your number, and one to the recovery email on your account. Type that email address and we send it a code. On a phone you have signed in on before, the code to your number is enough.
If the app says it could not send the code, nothing is wrong with your number and nothing was counted against you. Wait a little and ask for the code again.